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Delivery Policy

Here at Grounding Angels Brew Co we pride ourselves on excellent customer service.

We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK Mainland by Fed Ex or Royal Mail Second Class Post. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within 5 days.

What’s more, any order that we receive before 3pm on a working day will be despatched on the same day!

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to certain parts of the United Kingdom will usually take a little longer to arrive (you know who you are). We are currently not delivering to other parts of the world, but please contact us if you are interested and we can work out the logistics if possible.

How will my parcel be sent UK mainland?

Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.

 

Standard postage cost are dependent on the weight and size of your order and will be sent Royal Mail Second Class and should take 2 – 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won’t be possible until after this time.

Standard Postage for multiple orders or large items will be sent using a courier and should take 2 – 3 days for delivery.

Express Shipping postage (on orders before 3pm) – items will be sent using an express courier (please note they do not deliver on a Saturday).

How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

Postcodes included within this section are:

  • AB31 – 38, AB41 – 45, AB51 – 56.
  • FK19 – 20
  • HS1 – 9
  • IV1 – 32, IV36, IV40 – 49, IV51 – 56
  • KA27 – 28
  • KW1 – 17
  • PA20 – 49, PA60 – 78, PA80 – 88
  • PH1, PH5 – 10, PH15 – 26, PH30 – 44
  • ZE1 – 3

Postage cost £3.95 (smaller items) these will be sent Royal Mail Second Class and should take 3 – 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you.

Postage cost £7.95 or more item(s) will be sent using DHL or FedEx and should be with you within 2 – 3 working days.

How will my item(s) be sent to Republic of Ireland.

We currently do not deliver to this location

How will my item(s) be sent Western Europe?

We currently do not deliver to this location

How will my item(s) be sent rest of the World?

We currently do not deliver to this location

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of of this.

Help! I haven’t received my parcel, what should I do?

Contact us – we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

If your order has been dispatched with Fed Ex or DHL then we can track and trace it using their online system.

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